We spend a lot of time creating, inspecting and packaging each item we make to ensure your overall satisfaction when you receive it. All of our items are made only after your order is placed and made to your specifications.
Because of this, we will not be able to accept returns on products unless there is an issue that was due to a mistake on the part of Sunrise and Sheridan, LLC. Should you feel that is the case, please contact us as soon as you receive your order and we will resolve it ASAP. You will need to send a photo showing the design was incorrect based on your order details, and/or the proof we sent to you for approval. If we made an error, we will replace your item(s) with the same (corrected) item(s).
What if my item arrives damaged?
If your item(s) arrives damaged, you will need to contact us as soon as your order is received. If your package was insured, you will need to photograph the package, as well as the damage and send us a copy. You will need to take it direct to your local post office to file a claim. We cannot do this for you as the post office will only allow claims to be opened by the one in possession of the damaged product. If your item was not insured, and you send us photos (as stated above), we will replace your item in the original manner it was purchased.
How long will it take my item to ship?
If you are selecting one of the standard designs, have provided all the information, and do not require a proof, we will typically have your items made and shipped within 2 - 3 days. When proofs are required, we do our best to have your products completed and shipped within 5 - 7 business days, as long as you are checking your emails and are responsive to your emails. It is your responsibility to ensure you are checking your spam folder if you have not received a response from us in your regular in-box. Heavy holiday seasons may take a little longer.